In DLT's decade of experience as providers of contract IT resources, success for all partners is achieved when the corner-stones, integrity, reliability, professionalism, and trust form the foundations of business. We have partnered with the largest Telecom Dealers in the world to provide the highest level of service to the end client.

DLT continues to advance those corner-stone ideals in providing organizations with qualified contingency placement and contract staff, in the most cost-effective, professional, expedient, and confidential manner for all our valued clients. We make it a point to significantly reduce your time and effort in supplementing your existing resources by directing qualified candidates to your organization.

Dyna Lync is successful in an outsourcing partner relationship because we:

• Take the time to get a clear understanding of your requirements.
• Select the people with the best skills, experience, and corporate fit to meet your needs, from our databank of qualified associates.
• Maintain a constant awareness on all business matters with both your organization and the IT professional resources.

Dyna Lync's aim is eminently simple. To present highly qualified IT professionals to organizations developing challenging opportunities that require qualified contingency technical assistance, and to provide both parties with a corner-stones relationship business partner.
We can supplement your staff or organization with the following resources, individually or in teams:

Project Managers/Leaders	Project Directors
Business Analysts	Business Transformation Architects
Systems Analysts	Data Architects
Programmers	Technology Architects
Web Developers	Application Architects
Data Modellers	Network Architects
Database Administrators	BCP/TRA Specialists
Quality Assurance Specialists	Privacy Specialists
Trainers	IT Security Specialists
Documentation Specialists	OTM Support Specialists
LAN/WAN Administrators	Call Accounting Specialists
Network Administrators	Integration Specialists

Dyna Lync Telecom can provide the following services for your Nortel based call center:

• Provide on-site Nortel Contact Center Manager Server training for Supervisors and Administrators
• Provide on-site Nortel Contact Center Manager Administration training for Supervisors and Administrators
• Install, program and upgrade the Nortel Contact Center Manager Server hardware and software
• Install, program and upgrade the Nortel Contact Center Manager Administration hardware and software
• Write the Nortel Contact Center Manager Server scripts, including HDX scripting for CTI applications
• Install and program the Nortel Contact Center Database Integration Wizard
• Create CTI applications using the Nortel Contact Center Database Integration Wizard
• Install and Program the Nortel Contact Center - Multimedia
• Collect the Nortel Contact Center Manager Server database
• Network multiple Nortel Contact Center Manager Server sites
• Write custom Crystal reports for the Nortel Contact Center Manager Server and Nortel Contact Center Manager Administration
• Provide Nortel Contact Center Manager Server cut over support.

When Dyna Lync assists with any of the above tasks, our goal is to provide the best, customized implementation that is suited to your particular call center's needs. While all call centers are similar from a very high level; the way they service and handle their customers until they are answered differs widely. These extreme variances reflect the product's versatility and complexity, and this makes our job infinitely interesting.

Dyna Lync specializes in helping you get the most from your investment in the Nortel Contact Center - Manager. We understand Nortel Contact Center – Manager and will work with your call center managers, voice and IT department, and other interested parties to give you the best Symposium implementation with the fewest headaches. We will minimize your stress levels and work to quickly resolve any issues that arise. We have seen customers and vendors, struggle with relatively simple issues that can be resolved in a very brief period of time.

The 2 most important aspects of your Nortel Contact Center - Manager installation are:

• Scripting and Reports
• Training

The scripts and reports are combined because they are so closely related to each other. The reports may never be "correct" if the scripts weren't written with an understanding of the reporting needs of the call center. Without the proper scripting, you may never be able to see certain information on the Nortel Contact Center reports. The training is also important because if supervisors and managers do not know how to read the reports and real time displays, they may not know what is really going on in the call center. The most important services that we provide are training, scripting and custom crystal reports.

Nortel Contact Center Manager Administration is a product that improves the way managers and supervisors interact with the Nortel Contact Center Manager Server. Supervisors, managers and desktop support personnel all benefit from adding Nortel Contact Center Manager Administration.

Due to the enhancements and interface changes in Nortel Contact Center Manager Administration, even experienced Symposium legacy client users need Nortel Contact Center Manager Administration training. Dyna Lync Telecom offers a Nortel Contact Center - Manager upgrade class for your experienced Symposium supervisors and managers.

We have assisted in a nationwide Nortel Contact Center Manager Administration roll out to over 17 large call centers across the country. We have learned the benefits and limitations of running Nortel Contact Center Manager Administration with the Nortel Contact Center Manager Server on a large network.

Here are some of the benefits of Nortel Contact Center Manager Administration:

• Supervisors and managers no longer need special software loaded on their PC
• Less desktop maintenance for the IT department
• Supervisor can log on to Nortel Contact Center Manager Administration from any PC with Internet Explorer
• Skill set and Application displays can be filtered to show only relevant information for each supervisor
• Agent real time displays are enhanced
  1. DN dialed by agents on outbound calls is now displayed
  2. Number of skill set calls answered by the agent is now displayed
• Graphical displays are enhanced
  1. Many Pie charts are available
  2. Many Bar charts are available

Note: Nortel Product Literature Referenced

Overview

CallPilot 4.0 provides a variety of new unified messaging features, as well as Cost of Ownership improvements designed to help reduce on-going management and maintenance costs.
CallPilot is a unified messaging application for businesses using Meridian 1 PBX phone systems, Meridian SL-100, Communication Server 1000, and CPE Centrex systems. It combines voicemail, e-mail and fax messages into a single mailbox — accessible by phone, any desktop PC, or mobile e-mail enabled devices (PDAs).
CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.

Key Features:

• Provides access to e-mail, faxes, and voicemail from any touchtone phone, desktop PC e-mail client, browser-enabled PC, or mobile e-mail enabled device.
• Does not impact e-mail servers or generate high volumes of LAN or WAN traffic.
• Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qaulcom Eudora Pro, Macintosh, Linux, and Citrix environments.
• Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages.
• Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC.

Dyna Lync Telecom offers Installation, configuration and training for Nortel Call pilot. With 13 years experience of providing IT & Telecommunication services, we have the CallPilot Certified specialists available.

Note: Nortel Product Literature Referenced