Halex OnC@ll Features

Agent log-in from anywhere and remote system access.
Multiple languages.
Integrated e-mail distribution of missed or after hour callers.
Agent Reporting - track the number of calls and minutes used online by each agent. Ideal for salary reconciliation.
Call Detail Records - to track online usage for billingpurposes.
Call recovery for calls sent to logged in agents who have left their desk.
Auto agent log out if no answer at agent.
Skills based routing.
Browser based agent screen with real time call display.
Browser based administration.
Agent log-in to multiple queues.
Automatic Call Routing to Queues using the Dialed
Number or ANI.
Routes inbound calls up to a maximum of 300 customersupport representatives (CSR).
Integrated IVR environment allows unparalled capabilities. Allowing you to customize or add any feature you would require.
Optional call recording - by agent or administrator.
ODBC compliant and CRM platform independent.
Integration with all major PBX platforms (Nortel Meridian and Norstar; Mitel; NEC; Avaya DEFINITY; Siemens Rolm, Hicom).
100% Network Compliant.
Full telco grade redundancy.