Contact Center Manager Overview :
Other Modules:
Contact Center Manager
FEATURES:
CCM Reports
Agent Performance Reporting:
• Individual Agent by Date
• Agents’ Totals by Date
• Agent Totals by Queue by Date
Queue Performance Reporting:
• Queue by Hour of Day
• Queue by Day
Trunk Route Statistics Reporting:
• Trunk Route by Hour of Day
• Trunk Route by Day
Additional Features:
• Group your Agents or Queues into Departments for reporting
• Create your own custom reports
• Display the most recently accumulated statistics and totals
• Select Hourly, Daily, or Monthly Reports
• Schedule Reports to be Printed, Screen Displayed or Emailed Automatically