Contact Center Manager Overview :
Other Modules:
Contact Center Manager
TRAINING:
StradaTel Premium is a comprehensive session with an in-depth focus on those individuals who have little or no familiarity with managing telephone systems but will be using the StradaTel Premium full package that explains the Web Station Administration, Maintenance Windows and Web Services, ACD reporting and 911. From this training session, attendees will have a basic understanding of Meridian 1 and CS 1000 administration and maintenance through the TM application, will develop a familiarity with STP web services and will understand how to manage the StradaTel Premium Server. Attendees will also have a basic proficiency with Traffic Analysis and will understand the basic fraud toll functionalities.
Reports:
- Overview of various reports
- Running ACD Reports
- Using Filters for ACD Reports
- Creating distribution lists and
- Saving custom reports for automatic distribution.
System Settings:
- Labelling queues, positions and agents.
- PBX settings for data collection
- Configuring trunk route file and Department files