OTM/TM Professional Services:
Telephony Manager 4.0 Enhancements and New Features
Web Report Scheduling
The new Telephony Manager Web Report Scheduling feature enables you to schedule the Web Station Reports. Both HTML and CSV format reports can be scheduled for generation. The scheduled reports are generated in the CSV format based on the scheduled time
Unique Identifier instead of Common Name
In earlier Telephony Manager releases, the CND Synchronization used the "common name" field of CND as a primary key to identify an employee from the CND server, but this did not properly update the EMPLOYEEREFERENCE value to the telephone during consecutive CND synchronization operations if the Common Name of the employee had been edited through Telephony Manager. Common Name may also change when an employee modifies their name in AD. The "cn" created at the time of AD would not be unique when performing CND synchronization. In Telephony Manager 4.0, this situation is rectified by utilizing the "entryUUID" field of CND internally in Telephony Manager to identify an employee during CND synchronization. For an upgrade version of Telephony Manager from previous releases, the "entryUUID"’ field is compared to find the matching entries during CND Synchronization. If a matching UUID is not found, the matching "cn" is found.
PBX Release 6.0
To configure and manage PBX CS 1000 Release 6.0, the OTM or Telephony Manager software must be upgraded to Telephony Manager 4.0.
Supported Virus Software
Windows 2000/XP Pro
- Norton Antivirus (standard and professional) 2008
- MacAfee VirusScan Plus 2009
- Trend Micro Internet Security 16.1
Windows 2003 Server
- Symantec Antivirus Corporate 11
- McAfee VirusScan Enterprise 8.5i
Windows 2000 Server
- Symantec Endpoint Protection 11
- McAfee VirusScan Enterprise 8.5i
The following upgrades are NOT supported for Telephony Manager 4.0
- Upgrade from OTM 2.2 to Telephony Manager 4.0
- Upgrade from Telephony Manager 3.0 to Telephony Manager 4.0
- Upgrade from Telephony Manager 3.1 to Telephony Manager 4.0
A two-step upgrade is required for the following Telephony Manager releases to 4.0:
- Upgrade from OTM 2.2 to Telephony Manager 3.2 to Telephony Manager 4.0
- Upgrade from Telephony Manager 3.0 to Telephony Manager 3.2 to Telephony Manager 4.0
- Upgrade from Telephony Manager 3.1 to Telephony Manager 3.2 to Telephony Manager 4.0
Communication Server Release 6.0 support
Telephony Manager 4.0 supports CS 1000 Release 6.0, as indicated on the System Data tab of the System Properties window.
IPL 6.0 Support
Telephony Manager 4.0 supports IPL 6.0 node retrieval and OM Report generation. The IP Telephony IPL application provides the option of selecting CS 1000 Release 6.0 during the Add Node procedure. IPL release information is displayed under Node >General Tab > Node Location.
CP PM Co-resident Call Server and Signaling Server support
In Telephony Manager 4.0, a new machine type, CPPM Co-res, is displayed for Communication Server 1000M/E with CS 1000 Release6.0 systems. The System Data Report and ESN Report are also supported.
Minimal support of SIP Phone
Minimal TM support is provided for the UEXT SIPL phone type. The SIPL phone is supported for billing purposes. For more information about the minimal support for the SIP phone, rated in CS 1000 Release6.0. Telephony Manager 4.0 application is not impacted due to these changes.
SS on Linux
Signaling Server on Linux is supported from Call Server Release 6.0. Telephony Manager 4.0 application is not impacted due to these changes.
Zone Based Dialing feature (NUMZONE)
The Zone Based Dialing feature enables the removal of traditional nodal PBX network and replaces this with a single or a few high capacity soft switches and branch gateways for PSTN access. The Zone Based Dialing feature is deployed by new customers who plan to set up a private network in multiple locations. Changes are made to overlays 10, 11, and 20 to support the NUMZONE feature which impacts the Telephony Manager Web Station application.
Service DN (ARDN/SDN)
Service DN (SDN) class of service is supported in Telephony Manager 4.0 release on analog telephones (500 and 2500). This feature launches the application linked with the SDN, when a call to a set is forwarded to an SDN.
Telephony Manager 4.0 Limitations
Maximum supported number of clients that can log on to the Administration page of the same Telephony Manager 4.0 server at the same time 5.
Maximum number of managed systems for TBS Billing General and TBS Billing Enhanced (TBS,CCCR,CRS, and GCAS) 10.
When CDR is collected and costed, the Telecom Billing System (TBS) generates a separate Microsoft Access database for each individual costing configuration (PBX system). Each PBX system defined in TBS has a capacity limit of 2.5 million costed call records which is a limitation of the Microsoft Access database used in the billing application. While TBS does not enforce a maximum number of systems that is supported, we recommend using the preceding guideline of 10 systems per Telephony Manager server configuration to ensure that adequate resources are available.
Maximum number of Consolidated Multi-site Reports for TBS Billing Enhanced (TBS,CCCR,CRS, and GCAS) 5 (CCCR).