Vigilant Alarm Management Solution

For a low cost, enjoy the ability to:

• Effectively monitor multiple customers with a multi-site environment.
• Ensure you won’t miss important alarms with our “multipoint solution monitoring” plus escalation.
• Optimize your staff’s efforts with a variety of features such as “Snooze-ability”, mobility, schedules and a built in ticketing system.

Key Features:

• Convenience of silencing an alarm as needed with our ‘Snooze’ feature, ensuring clear communication of urgent alarms.
• Minimal customer infrastructure required, since communication is done via phone line or an Internet connection.
• Flexibility to define important alarms with new Alarm levels allowing multiple schedules. Only system critical alarms will wake your staff.
• Simple Tracking/Dispatching view.
• A built-in ticketing system, tracking information such as who alarms are assigned to, date and time of the alarm, occurrences and actions taken for the alarm.
• Flexibility to assign technicians to various shifts by company and site. Tailor the procedure to the way you operate.
• Manage multiple customers with multiple sites with ease.
• “Multipoint solution monitoring”, ensuring a very reliable solution.
• Enjoy multilevel reporting along with informative management report to help optimize efforts.
• Flexible user security structure.
• Web based interface for both administrators and users.
• Full activity log including maintenance for last 15 days to assist in determining source of problems.
• Quick assign and close all tickets for a component.

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