Vigilant Alarm Management Solution

TRAINING

Successful Administration and Maintenance of your telecommunications network through TM is dependent upon well-trained, knowledgeable staff. At Dyna Lync Telecom, we understand what your staff needs to know to ensure smooth operation of TM and your telecommunications equipment.

Tech Training

• Installation of buffer box
• Using the buffer box as a pass-through to PBX (if necessary)
• Overview of the Status screen (in Vigilant Website)
• Alarms Ticketing
• Alarm logs (through Vigilant Website)
• Snoozing and closing of alarms (through Vigilant Website)

Admin Training (Vigilant Web Training)

• Overview and Configuration of Dealer information (working hours, alarm setting, etc)
• Overview and Configuration of Staff
• Configuration of Clients and Components
• Configuration of Notification Schedule
• Overview of alarm status screen and alarm log
• Overview of assigning, snoozing and closing of alarm tickets

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