Wiping away the mystery of switch programming.

With the explosion of services like call centers, the internet, voice mail, email & ISDN, you just can’t guess about your telecommunication requirements any more.

DynaSwitch is a powerful switch management package for performing Moves, Adds and Changes to your Nortel Meridian telephone system. DynaSwitch is far superior to anything else available. Keeping with the Dyna Lync Telecom tradition, DynaSwitch is very fast and powerful yet simple to use – so simple that clerical staff can easily be trained to manage your phones instead of higher paid technical staff. DynaSwitch fully integrates and shares information with Dyna Lync Telecom’ Call Accounting, Traffic Manager, Contact Center Manager, and Telecom 911 packages, eliminating the need for duplicate entry of information. DynaSwitch can control a single switch or multiple switches from a single location. And of course, DynaSwitch comes backed by our renowned technical support team.

General Features:

• Designed as a complete Windows product compatible with all supported versions of Windows
• Supports all Releases of Nortel Meridian Software
• Features typical Dyna Lync Telecom trademark re y and robustness
• Fully integrates with all Dyna Lync Telecom products
• Features easy to use screen typical of the Dyna Lync Telecom style
• Fully Network compatible and expandable using IP sockets for inter-program communication
• Supports an unlimited number of switch connections using direct connect, modems or IP connections
• Allows MAC posting into numerous switches simultaneously
• Supports multiple simultaneous users
• Maintains a mirror database of your switchboard(s) with nightly automatic synchronization
• Performs program software updates via our website.

Specific Features:

• Displays actual telephone set photos when adding or programming sets, allowing you to click on the actual telephone set buttons when programming keys
• Supports bulk moves, swaps, deletes and enabling/disabling of phones
• Manages Speed Call and System Speed Call lists and controllers
• Displays all users of Speed Call Lists or System Speed Call Lists
• Supports lookups by DN, TN, CPND, Name, DES, and Set Type (with or without MARP DN’s) or lookups by simply clicking on an entry in the list
• Displays available TN’s and DN’s
• Changes to Class of Service can be applied to multiple sets at once
• Allows direct terminal access for the techs who want command line control
• Reports all switch errors and system messages complete with explanations
• Supports transaction scheduling and posting for later dates and times
• Allows printing of Pending File, History File, Transaction Details, Speed Call Numbers, Users and Controllers
• Plus much, much more…

hotel guests, clients or projects, monitoring telephone traffic, or tracking telephone abuse and fraud, Dyna Lync Telecom has just the right system to fit your needs.

Gain control over telephone costs

Six phones or 6000 – sales, financial, retail, manufacturing or health care – one office or many – Dyna Lync Telecom costs your calls and can display, print or email reports instantly to help you manage and control your phone expenses. Dyna Lync Telecom tracks telephone expenses right back to their source. Dyna Lync Telecom’s Traffic Reports help you determine the most cost-effective combination of telephone lines and services. Dyna Lync Telecom’s Equipment Inventory Reports track the location and help you allocate the costs of your telephone equipment. Dyna Lync Telecom ensures you get maximum performance from you telecommunication investment.

Allocate telephone charges to clients or projects

Charge back your clients… automatically. Capture and charge back phone charges to an unlimited number of client codes. Dyna Lync Telecom will add surcharges, mark-ups and taxes that you desire. You can recover telephone costs and bill for professional time spent on the phone. Call Accounting is sophisticated enough for the largest professional firms yet remains economical for the smallest firms.

Generate revenue for hotels/motels

Let Dyna Lync Telecom generate revenue for you. Dyna Lync Telecom automatically adds your desired surcharge, mark-up and taxes each call and provides up-to-the-minute reports on demand. Full audit and profit reporting shows you just how much revenue Dyna Lync Telecom is generating. Dyna Lync Telecom interfaces with Property Management Systems for a fully integrated solution.

Track and control telephone abuse

Let Dyna Lync Telecom’s Fraud Squad help you protect your telephone system from abuse and fraud. Fraud Squad examines your calls and notifies you by alarm, email, or pager of suspect calls. Fraud Squad Interrogator (for Nortel PBX’s) can actually disconnect the call!

The Call Accounting Professional provides a full suite of flexible and user definable reports. All reports can be printed, emailed, faxed, displayed on the screen or written to an ASCII disk file. As soon as data is collected, a comprehensive suite of management reports are available, including:

• Organizational Hierarchy
• Extension Detail
• Corporate Summary
• Trunk Listings
• Account Codes
• Cost Analysis
• Authorization Codes
• Dialed Digit Substitution
• Equipment Listing

The highly regarded 5 star support services is bundled with the StradaTel Premium Call Accounting Professional product for the first year. Included with the five star support services is:

• Toll Free Access to Support Center
• Online Request portal
• Quarterly Newsletter
• Quarterly Health checks
• Patch and update notification

Rely on us. Dyna Lync Telecom is fully committed to superior quality, service, reliability and after-sale customer satisfaction. Dyna Lync Telecom’s Call Accounting is so simple to install and use that it eliminates the need for lengthy training programs and expensive setup costs. Dyna Lync Telecom continuously performs self-diagnostics and notifies you of any problems with your system. Expert technicians are available to discuss your particular questions and concerns.

Versions Available:

• Dyna Lync Telecom Professional, Express, or Ultra-Lite Series
• Hotel/Motel
• Remote site Polling
• Multiple Switchboard
• Multiple Tenant
• Available Options:
• Property Management Interfaces
• Internet Usage Interfaces
• Custom Data Exporter
• Switch Data Exporter
• Fraud Squad Interrogator
• Alternate Carrier Rate Tables

Do you have the right tools to manage your Contact Center ?

With the explosion of services like call centers, the internet, voice mail, email & ISDN, you just can’t guess about your telecommunication requirements any more. In today’s world of Contact Centers the importance of providing exceptional customer service can’t be overstated. Effectively managing your Contact Centers resources requires accurate and timely information. Until recently only larger Contact Centers could afford these reporting tools.

Dyna Lync Telecom’s Contact Center Manager is a very affordable, powerful and easy use Contact Center performance reporting package for businesses and organizations of all sizes. Dyna Lync Telecom’s Contact Center Manager (CCM) is a multi-site, multi-user system that takes the guesswork out of managing your Contact Center ’s activity and performance.

Contact Center Manager saves you time and money by providing you with the critical information you need to effectively manage your Contact Center ’s resources. With CCM you can evaluate the performance of your individual Contact Center Agents, Queues and Trunk Routes. CCM pinpoints how well calls have been handled and routed through your Contact Center . Staffing decisions can be made as well as decisions on how to improve performance and customer satisfaction. Use the historical data retained by CCM to identify trends and areas requiring improvement.

Contact Center Manager captures information from your PABX and consolidates and organizes it into concise, easy to understand management reports and graphs that can be displayed, printed or emailed. For maximum flexibility, reports can be printed showing hourly, daily, weekly or monthly totals.

Rely on us. Dyna Lync Telecom is fully committed to superior quality, service and after-sale customer satisfaction. Our expert technicians are available to discuss your particular questions or concerns. When you buy the Dyna Lync Telecom’s Contact Center Manager, the first year’s updates and technical support are included.

CCM Reports

Agent Performance Reporting:

• Individual Agent by Date
• Agents’ Totals by Date
• Agent Totals by Queue by Date
• Queue Performance Reporting:
• Queue by Hour of Day
• Queue by Day

Trunk Route Statistics Reporting:

• Trunk Route by Hour of Day
• Trunk Route by Day
• Additional Features:
• Group your Agents or Queues into Departments for reporting
• Create your own custom reports
• Display the most recently accumulated statistics and totals
• Select Hourly, Daily, or Monthly Reports
• Schedule Reports to be Printed, Screen Displayed or Emailed Automatically

Remember When Managing Telephone Traffic Was Simple?

With the explosion of services like call centers, the internet, voice mail, email & ISDN, you just can’t guess about your telecommunication requirements any more. Dyna Lync Telecom Traffic Manager is a multi-site, multi-user system that takes the
guesswork out of your decision. Dyna Lync Telecom captures P.A.B.X. traffic information then consolidates and organizes it into concise management reports presenting you with all the information you need to make those critical decisions.

Save Time and Money
Dyna Lync Telecom Traffic Manager saves you time and money by monitoring P.A.B.X. traffic every hour and notifying you immediately when it detects a problem. Dyna Lync Telecom comes with a wide range of standard Event Agents you can
customize, or create your own.
For Example
Are 80% of all incoming calls answered in 4 rings or fewer?
Are all trunks busy on the inbound 800 lines?
Is there abnormal outbound usage after business hours?

Gain Control Over Lines and Operators
Dyna Lync Telecom Traffic Manager monitors and reports on Console, Trunk, Network, Processor, and Telephone Mail Traffic just to name a few.

Flexibility
Using Windows’ graphical interface, it’s easy to share data with other programs and customize how Dyna Lync Telecom presents, analyses and prints your reports.
For Example
Print or email Dyna Lync Telecom reports
Remove any unwanted columns before printing
Add a new column to see the impact of a 25% increase in sales
Predict future requirements just by changing a few numbers

Rely on us. Dyna Lync Telecom is fully committed to superior quality, service, and
after-sale customer satisfaction. Our expert technicians are available to discuss your
particular questions or concerns. When you buy the Dyna Lync Telecom Traffic
Manager, the first year’s updates and technical support are included.

The 911 Module within StradaTel Premium is a web based package designed to capture real-time 911 call information from a Nortel PBX, while the call is in progress and broadcast caller and other user information to a predefined network of users. This is important to note since most PBX’s makes and models on the market today have no provision for real-time 911 call reporting. Historically 911 call information was not made available from the PBX until after the call has terminated. The problem with this scenario is that very often 911 operators or emergency agencies remain on the call with the 911 caller until after help has arrived. Naturally this can create some problems:

Any conventional 911 reporting software based on CDR doesn’t report the emergency until well after the fact The responding emergency services may not know where in the building the 911 call originated Security desks are unaware until the emergency agencies pull up in front of the building that there is an emergency

Some of the newer Nortel PBX versions do provide real-time 911 caller information. The StradaTel Premium 911 Module combined with a Nortel PBX provides the customer with a powerful emergency reporting service unavailable from other PBX manufacturers.

This package resolves the issues above and more.

Features:

• Real time capture of 911 call information immediately upon dialing the 911 digits
• Broadcast of 911 Caller information to a predefined group of subscribers. The broadcast can be accomplished by and combination of the following:

1. Screen pop ups on the subscribers PC
2. Email
3. Text message Cell phones
4. Audible alarm
5. Execute any computer program or command

• Ability to allow subscribers to originate their own alerts (by selecting from drop down list or manually entering them) and classify them as red or amber in importance and have them broadcasted to subscribers. (for example, bomb threats, intrusions, etc.)
• A predefined Instruction or Action Plan can optionally accompany these alerts
• Full reporting and history of alerts is available
• Floor plan integration will be an optional module where the 911 caller is located on the building floor plan

StradaTel Premium’s Fraud Squad Module is detection and reporting package that alerts you by cell phone, fax, or pager of suspect/fraudulent calls in real-time. This solution is an aggressive Toll Fraud Protection for Meridian 1 / SL-1 PABX's. Fraud Squad looks inside your Meridian 1 / SL-1 switchboard for fraudulent calls, in progress, and disconnects them. At user set intervals, Fraud Squad dials into the maintenance port of your Meridian 1 / SL-1 switchboard and interrogates the switch to determine the characteristics of calls currently in progress. Those calls are examined and if any match your preset fraud parameters, Fraud Squad disconnects them. Fraud Squad notifies you by alarm or fax.

Fraud Squad Requirements:

• StradaTel Premium Advanced Integrated Telecom Management System
• Fraud Squad Module
• Unused serial port on the PC
• Maintenance port on Meridian 1 / SL-1 (preferably a spare port)

Giving your customers more billing... for less from the TM Experts.

Finally, a communications billing solution that fully integrates with OTM/TM 3.0 and delivers Advanced Features with no limits! This premium billing solution is typically 30% less than the cost of TM Billing.

Features:

• Web Access - Allow web access to full report generation
• Private Manager Web Accounts - Unique private web account where managers can view pre-run reports for their costs centers without having to enter any filters such as dates, etc.
• Schedule Reporting - Reports are automatically produced and emailed to the various corresponding managers
• Report on Cell & Pager Costs - Incorporate cell phone usage or fixed costs to be included in reporting
• Multi-site Reporting - Easily report on multiple sites with one simple click
• Incorporate Other PBX Types - Simply incorporate communication costs from other PBX types, such as Avaya, Cisco, Mitel & others
• Limitless CDR Database Capacity - Designed to only be limited by the available hard disk space and CPU speed, you can run reports for previous years instantly
• Fast Client Access - Seamless access to running reports from any client within the organization with speed and accuracy
• StradaTel TM Extender gives you all the features you need without the limitations. Make sure you don’t limit your customers!
• The StradaTel TM Extender is a separate application that fully integrates with TM’s directory to ensure name changes within TM are reflected on reporting. This synchronization process would occur on a regular basis and the StradaTel TM Extender would be used to produce reports. This enables single point administration while leveraging the many benefits of the StradaTel TM Extender solution.

More Features:

• Implemented using the latest in implementation tools and a powerful, comprehensive, state-of-the-art report generation engine.
• Crisp modern user interface for easy and convenient navigation.
• System login feature that provides tiered access control to TM Extender data and features. A separate Administrator section provides access to system configuration and access control databases.
• Full range of detail and allocation reports.
• Report filters, which allow selection of ranges of data to be included in the reports.
• Support for recurring charges.
• The ability to generate custom reports (requires third-party Crystal Reports license).
• Web access supported by IIS, which is included in Windows 2000 Professional and above.

Hardware Prerequisites:

PC Compatible System with a minimum 512-megabyes ram and 2.5Ghz clock speed, 10-gigabytes of available disk space, 800 X 600 pixel monitor with a video card capable of supporting at least 256 colors, CD-ROM drive and a suitable pointing device (i.e. mouse). Additional main memory and disk space may be required depending on size of CCMS databases and the demands of other co-resident applications. Internet, LAN or serial communications port may be required depending on the data acquisition demands of the system. Note StradaTel TM Extender can reside on the TM Server or a separate machine.

Software Prerequisites:

Minimum of Windows 2000 Professional operating system or later. Accessing the web interface requires Internet Explorer 5.0 or later.