Overview

Telephony Manager 3.0 is an advanced management application that provides an integrated suite of management tools for configuration, control, and analysis of Meridian 1 and Communication Server 1000 systems. These tools are accessed through a Windows graphical user interface (GUI) or Web browser interface.

Key Features:

• Comprehensive accounting management and usage monitoring with the Communication Server 1000
• Telephony Manager Telecom Billing System and Call Tracking applications
• Traffic monitoring, analysis and reporting for system planning and expansion requirements
• Simplified station configuration for day-to-day moves, adds and changes
• Complete fault monitoring application for quick alarm detection, notification and resolution
• Administrator and end-user Web tools for simplified administration and end-user productivity

Benefits

• Communication Server 1000 Telephony Manager provides a suite of valuable management tools that allow configuration, control and management of Meridian 1 and Communication Server 1000 systems. By utilizing a single management interface for both Meridian 1 and Communication Server 1000, you can feel confident that your investment in a Nortel management solution is protected throughout the evolution of your network.
• Management of remote systems can be simplified with Communication Server 1000 Telephony Manager, using either a Windows or a Web interface for day-to-day management tasks. All communications are conducted over IP so that systems can be managed from a central location. The Communication Server 1000 Telephony Manager Web interface provides you with even greater flexibility in managing remote systems. The Web interface includes station administration tools, maintenance capabilities, alarm management, end-user station help and troubleshooting tools, billing/usage reports and a systems terminal emulator.
• The Call Tracking application is a real-time call monitoring application that will help in the detection of unauthorized access. Some of the parameters that can be identified within Call Tracking include calls exceeding a certain duration or calls made at unusual hours. Call Tracking can also be configured to monitor a specific extension so that usage abuse can be identified.
• The Telecom Billing System is a fully integrated call costing and reporting application. It provides over 50 pre-defined reporting options for internal department or customer/tenant bill back. In addition, costed information from other sources, such as cellular phone bills or pager bills, can be imported into the Telecom Billing Systems so that a consolidated bill/report can be created. It can also be used as an effective usage monitoring tool. The Telecom Billing System Web reports can be made available to a variety of different users (administrators, managers, employees, etc.). This is terrific way to provide usage reports and bills to departments or organizations on a regular basis.
• The Traffic Analysis application provides a flexible reporting tool for analyzing system resources and determining future expansion requirements. Over 70 predefined reports and graphs are available to examine information such as trunk usage, peak periods, processor loads and loop traffic.
• Station Administration provides a simple to use interface for configuring and managing stations. Administrators can configure telephone sets, program features and assign DNs and TNs for single sets or groups of telephones. Pre-defined telephone templates can be created to simplify the day-to-day configuration process and global changes can be made to a large number of telephones with a single operation. Station Administration also includes many predefined reporting options as well as a report generator so that reports can be customized to meet specific needs.
• Directory reporting options allow you to generate customized directory reports for data verification or to simply create a company phone directory. There are approximately 100 different data field options, including the subscriber name, extension, location and department.
• Inventory reporting provided with Communication Server 1000 Telephony Manager will save you time by providing a list of your systems current inventory. Administrators can generate inventory reports for multiple systems from Communication Server 1000 Telephony Manager without having to leave their desk.
• LDAP synchronization provides a mechanism to synchronize Communication Server 1000 Telephony Manager directory information with an LDAP compliant directory server. LDAP synchronization enables businesses to link multiple, separate directories so that common information is shared. LDAP integration reduces the day-to-day data entry costs associated with keeping corporate directory databases current.
• With Communication Server 1000 Telephony Manager Alarm Management, downtime and lost revenue can be minimized. Administrators can use the Web Alarm Browser to prioritize, sort and view system alarms. In addition to monitoring alarms for Meridian 1 and Communication Server 1000 systems, Communication Server 1000 Telephony Manager can be configured to manage multiple Nortel telephony devices, including CallPilot and Symposium Call Center Server. Administrators can also be notified when a critical alarm is received by the Communication Server 1000 Telephony Manager server. SNMP traps can also be forwarded to Enterprise Network Management System and HP Openview for a consolidated view of both voice and data alarms.
  alt ESN Analysis is an application that was designed to assist users in configuring, analyzing and managing large ESN (least cost routing) networks. This application includes tools for creating ESN data, analyzing and modifying existing ESN data. Additionally, existing ESN data can be copied, modified and then uploaded to new systems, potentially saving hours of data entry time.

 

Technical Specifications

• Telephony Manager 3.0 supports the following systems and components:
• Communication Server 1000, Release 4.0
• Communication Server 1000M, Release 3.0, 4.0
• Communication Server 1000M Multigroup, Release 4.0
• Communication Server 1000S , Release 2.0, 3.0
• Options 11C, 51C, 61C, 81 and 81C systems running X11 Rls 23-25, X21 Rls 3
• Option 11C Compact systems running Compact Releases 1-2
• Option 11C Mini systems running X11 Rls 24-25, X21 Rls 3
• Meridian ITG Trunk 1.0 (IP Telephony M1 IP Trunks)
• Meridian ITG Line 1.0 (IP M1 Telecommuter)
• Meridian ITG Trunk 2.0 to 2.2 (IP ISDN IP Trunks)
• Meridian ITG Line 2.0 to 2.2 (IP Phones)
• Meridian IP Trunk 3.0/3.01 (ISDN IP Trunk)
• Meridian IP Line 3.0, 3.1, 4.0
• MDECT (DMC8 card, and DMC4 with updated loadware)

Communication Server 1000 Telephony Manager 2.2 Configurations Supporting Windows Clients (Client Server Configurations):
Server Installation on:	Client Installation on:	Web Clients Supported:
Windows 2000 Server OS	Windows 98 OS* Windows NT 4.0 Workstation OS Windows 2000 Professional OS	Internet Explorer 5.5 Internet Explorer 6.0 Netscape Communicator 4.7
Configurations NOT Supporting Windows Clients (Standalone Configurations):
Server Installation on:	Client Installation on:	Web Clients Supported:
Windows XP Professional OS, Service Pack 2	Not Supported	Internet Explorer 6.0, Service Pack 1
Windows 2000 Professional OS, Service Pack 4 Windows 2000 Server, Service Pack 4	Not Supported	Internet Explorer 6.0, Service Pack 1 NOTE: It is not recommended to run more than one web client from these two Operating Systems.

Recommended Server Configuration Hardware:

• Intel Pentium III Processor 600 MHz or higher[for standalone configuration, Intel Pentium III Processor 400 MHz or higher]
• 1000 MB free space on hard drive (plus customer's data storage requirements).
• 512 MB of RAM
• SVGA Color Monitor and interface card (800 X 600 Resolution for graphics)
• 3 1/2-inch 1.44 MB floppy disk drive
• CD-ROM drive
• One Ethernet Network Interface Card is required to support connection with the Meridian 1 via Ethernet. A second Ethernet Network Interface Card is optional depending on configuration.
• Hayes compatible modem is optional for connection to remote sites, required for polling configurations (56K BPS recommended). Please note: "WinModems" are incompatible and therefore are not supported.
• PC COM port with 16550 UART
• USB port or Parallel printer port
• Two (2) button Windows compatible mouse or positioning device (Bus/PS2) mouse preferred to free up a PC serial port)

Software:

• TCP/IP Protocol
• Remote Access Service
• Network Card Drivers
• Windows 2000 Server and Service Pack 2
• Internet Explorer 6.0

Recommended Windows Client Configuration Platform (Hardware plus Operating System):

• Intel Pentium III Processor 600 MHz or higher
• 500 MB free space on hard drive (plus customer's data storage requirements).
• 256 MB of RAM
• SVGA Color Monitor and interface card (800 X 600 Resolution for graphics)
• 3 1/2-inch 1.44 MB floppy disk drive
• CD-ROM drive
• Windows 98, Windows 2000 Professional with Service Pack 2, or Windows NT, Workstation 4.0 with Service pack 6a (with Microsoft TCP/IP installed)
• Ethernet Network Interface Card
• USB port or Parallel printer port
• Two (2) button Windows compatible mouse or positioning device (Bus/PS2) mouse preferred to free up a PC serial port)

Software:

• TCP/IP Protocol
• Network Card Drivers

Web Browser Client:

The Communication Server 1000 Telephony Manager Web Client can be launched from a browser on any OS supporting one of the browsers listed below and the Java plug in 1.3.1 runtime environment. Other software required:

• Internet Explorer 6.0 (PC platforms)
• Java plug in 1.4 Runtime Environment plug-in available in the installation.

Dyna Lync Telecom – A Nortel OTM Services Partner

Dyna Lync Telecom has been chosen by Nortel as an OTM Service Partner and is comprised of North America’s premium expertise on OTM, Nortel’s management software for their Meridian & VoIP PBXs.
Having issues with your OTM System?
ImageLet Dyna Lync Telecom – the OTM Specialists perform an OTM Assessment of your system. After the assessment, we will provide you with the repair services to ensure a Healthy OTM.

OTM Assessment Services:

• OTM Specialist will remotely accesses your OTM System
• Checks the OTM Requirements &
• Identifies issues that need to be repaired
• Creates an assessment report covering the issues with the estimated time needed to repair the system
• Provides recommendations for improving OTM usage.
• The report is sent to the customer
• After the assessment and the repair work, Dyna Lync offers a industry recognized OTM Five Star support package.
  

We provide comprehensive engineering on a wide variety of voice LAN devices and telecom management issues.

Directory Management:

• LDAP Synchronization
• Corporate Directory
• Public Safety Location Data Export
• Security Services
• Secure OTM with domain or LDAP authentication
• User Group Limited OTM System Access
• Web SSL Security
• Telecom Management
• IT Support (Help Desk) Integration
• Unified System and Device Access
• System Health and Alarm Information including SNMP alarm notifications for OTM and other Nortel devices

Fault Management:

• Sucession and Meridian System Backup and Restore (Ethernet)
• Data Buffering and Access (DBA)

What every customer requires is professional and hassle free OTM implementation and Support Services with a proven proactive technical service approach. With the knowledge, experience and expertise we bring to the industry, our OTM Professional Services are unmatched and our streamlined efficiency translates into superior service at unbeatable prices. With our value and reliability, come find how Dyna Lync Telecom can simplify your telecommunications management needs and provide you with a solid implementation of OTM.

OTM Pre-Engineering Services:

The "Pre-Engineering Service" is critical to any OTM project. This is where Dyna Lync Telecom brings their many years of experience on the data side to the forefront. We provide the technical experience and network knowledge to ensure that all the OTM requirements are in place and ready for installation and configuration of OTM.

• Network Advisement
• Infrastructure Requirements
• Data Communications, LAN / WAN
• TCP/IP Networking
• OTM Web Services Security and Encryption
• OTM User Security via LDAP, Domain Controller or OTM Server.
• The Pre-Engineering of OTM is performed prior to any on-site services. We also work along side the distributors and their project manager.

OTM Coordination and Installation Services:

Coordination and Installation Services provide OTM dedicated technical resources to perform all OTM Project requirements:

• Simple pre-installation guidelines and coordination process
• Installation of OTM software in a client/server configuration
• Configuration of OTM applications and peripheral software/components
• Configuration of OTM network systems
• Verification of direct and Ethernet connectivity to Meridian PBX
• Final report acceptance of OTM services completed

OTM Training Services:

We provide comprehensive standard and customized OTM training courses.

• Experienced OTM Trainers
• Formal Class Room Training
• Customized Training Courses
• Dealer OTM Technical and Sales Training
• Onsite OTM Training

If you are interested in our OTM Training Services, please click on the Training Tab.

OTM Online Implementation Services:

In the spirit of cost savings, Dyna Lync Telecom has always offered our Online Implementation Services. This service offers the full array of Implementation services from co-ordination and installation to configuration and training while eliminating the associated travel costs to have an OTM Specialist onsite. Through the use of eBLVD; an online collaboration service, you will work with a dedicated OTM Specialist who will perform the implementation and deliver comprehensive training right from your own system. We consider an onsite Specialist very valuable; although, if this approach makes it more feasible, you can rest assured that you will receive premium implementation services.

OTM Support Services:

We are dedicated and focus on customer satisfaction and in simplifying their full spectrum of OTM needs. We are here to advise and help our customers through the technical support required to educate and resolve any difficult situation that arise. If you are interested in the OTM Support Services, please click here OTM Support.

Choosing to keep your tariff tables updated is a good investment today, more than ever. Rates and tariffs enhance the value of your call accounting system by providing more accurate reporting. Accurate call accounting reports will impact how you allocate telecommunications costs, and will assist in pinpointing misuse and abuse, as well as track abusive calls. This will result in reduced costs and increased employee productivity.

Call Accounting Reporting

If your organization chooses to do without updating tariff tables, then citynames for new exchanges and state names for new area codes will be missingon reports. This will result in incorrect reporting and will make harder to identify specific call patterns, pinpoint abuse and accurately cost calls. Updated tariffs provide a way to compare your call accounting usage reports against your actual carrier bills and help identify Telco billing errors.

Local Exchanges

Throughout the US, thousands of local exchanges are added to the telecom landscape every year. The updated DynaLync tariff tables will identify these exchanges for you, ensuring the accurate identification of calling patterns to track misuse, abuse and fraud.

Area Codes

In United States, Canada and around the world, hundreds of new area codes have been implemented since 1995, affecting thousands of local exchanges. For more information about the North American Numbering Plan Administration (NANPA). Click here to visit NANPA.

Without tariff updates accounting for the new area codes and exchanges, your call accounting system will not properly identify calls to these areas as local or long distance, which would produce inaccurate call costing.

Flat Rate/Negotiated Long Distance Rates

As Long Distance prices drop, more and more organizations are utilizing flat rate costing, with volume discounts for their LD calls. DynaLync understands these realities, and prepares accurate tariffs, which are key to determining interstate, intrastate, interlata and intralata calls for accurate call costing.

Tariff Tables

DynaLync Telecom Inc. provides more than 170 standard tariff tables. New tariffs are added all the time, so contact your DyanLync account rep to see if yours is covered.

Training that makes sense to YOU

Successful Administration and Maintenance of your telecommunications network through OTM is dependent upon well-trained, knowledgeable staff. At Dyna Lync Telecom, we understand what your staff needs to know to ensure smooth operation of OTM and your telecommunications equipment.

Our training courses emphasize relevant, practical hands-on training and education. Trainees are provided with opportunities to test their troubleshooting skills in real-world test scenarios. They are also provided with course training documents enabling them to access all course materials and easily share knowledge with others when they are back at the office.

Classroom and On–Site Courses Available

OTM General Training Course

TM 3.x 2 day Training Course

OTM Premium Training Course

OTM Billing General Training Course

TM Billing General Training Course