Supporting:
- M1
- CS1000
- Succession
- BCM
- Mitel
- Vigilant Telecom Alarm Management Solution
Dyna Lync Telecom addresses the critical need for a reliable and cost effective Alarm Management solution with the flexibility to meet the way you do business. From the input of our many dealers, our solution has been developed from the ground up to satisfy the many critical features needed for a superior Alarm Management solution.
For a low cost, enjoy the ability to:
- Effectively monitor multiple customers with a multi-site environment.
- Ensure you won’t miss important alarms with our “multipoint solution monitoring”.
- Optimize your staff’s efforts with a variety of features such as “Snooze-ability”, mobility, great management reports and a built in ticketing system.
Key Features:
- Convenience of silencing an alarm as needed with our ‘Snooze’ feature, ensuring clear communication of urgent alarms.
- Minimal customer infrastructure required since communication is done via phone line or secure Internet connection.
- Flexibility to define important alarms per customer, per equipment to ensure urgent alarms are not diluted by overwhelming number of non-urgent alarms.
- Simple Tracking/Dispatching view.
- A built-in ticketing system, tracking information such as who alarms are assigned to, date and time of the alarm, occurrences and actions taken for the alarm.
- Flexibility to assign technicians to various shifts by company and site. Tailor the procedure to the way you operate.
- Manage multiple customers with multiple sites with ease.
- “Multipoint solution monitoring”, ensuring a very reliable solution.
- Enjoy multilevel reporting along with informative management report to help optimize efforts.
- Flexible user security structure.
- Web based interface for both administrators and users.
- Full activity log to assist in determining source of problems.
